Frequently Asked Questions (FAQ)

1. How long does shipping take?

Our standard shipping time is 5–14 business days. For full details, see our Shipping Policy.

2. Can I return an item?

Yes, within 30 days of delivery if unused and in the original packaging. See our Refund Policy.

3. Do you ship internationally?

At this time, we ship within the United States only.

4. How can I track my order?

Use your order number and email on our Track Order page.

5. What payment methods do you accept?

Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

6. Can I change or cancel my order after placing it?

Orders can be changed or canceled within the first 12 hours. After that, they are processed automatically. Please email support@cozyvianno.com as soon as possible.

7. How do you handle my personal data?

We take privacy seriously. Read our Privacy Policy for details.